Privacy Policy

Preval Mental Health Solutions
Effective Date: February 25, 20025

At Preval Mental Health Solutions, we are committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy outlines how we collect, process, store, and share personal information when you use our website and services.

1. Information We Collect

We may collect the following types of personal information when you visit our website, book a session, or purchase digital products:

• Personal      Identifiable Information (PII): Name, email address, phone number,      mailing address, date of birth.
• Health      Information: Any medical or mental health details you provide for      therapy services, which are protected under HIPAA. 
• Billing      and Payment Information: Credit/debit card details and billing      addresses (processed securely by third-party payment providers).
• Technical      Data: IP address, browser type, device information, and cookies to      improve website functionality.

2. How We Use Your Information

Your information is collected and used for the following purposes:

• To      schedule and provide therapy services (individual, couples, group,      and family therapy).
• To      process payments for therapy sessions and digital products      (e-books, online materials).
• To      ensure compliance with HIPAA privacy regulations for protected      health information (PHI).
• To      respond to inquiries and provide customer support.
• To      send important service updates, appointment reminders, or marketing emails      (you may opt out at any time).
• To      improve website functionality and user experience.

3. Sharing and Protecting Your Information

We take your privacy seriously and do not sell, trade, or rent your personal information. However, we may share your data under the following circumstances:

• With licensed      therapists within Preval Mental Health Solutions for treatment      and care coordination.
• With third-party      service providers (such as payment processors) who assist in      delivering our services, ensuring they comply with HIPAA and privacy laws.
• When      required by law enforcement, legal proceedings, or court orders     under HIPAA’s permissible disclosures.
• To      protect the safety and security of our clients, therapists, or the public      in cases of threats of harm or self-harm.

We use industry-standard security measures(encryption, firewalls, and secure servers) to protect your data. However, no system is 100% secure, and we encourage you to take precautions when sharing personal information online.

4. Your Rights Under HIPAA & Privacy Laws

As a client of Preval Mental Health Solutions, you have the following rights regarding your personal and health information:

• Access      & Request Copies: You may request a copy of your records.
• Correction:     You can request corrections to inaccurate information.
• Confidential      Communication: You may request communications via email or phone in a      preferred manner.
• Restriction      Requests: You can ask us to limit how we use or share certain      information, subject to legal limitations.
• Data      Deletion: While we retain client records per HIPAA regulations, you      may request the deletion of non-medical personal data.

To exercise these rights, contact us at contact@prevalmentalhealthsolutions.com.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

6. Data Retention Policy

• We      retain therapy records for the legally required period as per HIPAA      regulations.
• Non-medical      personal data is stored as long as needed for business operations unless a      deletion request is made.

7. Changes to Our Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated through our website or via email. Your continued use of our services constitutes acceptance of any updates.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: contact@prevalmentalhealthsolutions.com

 

By using our website and services, you acknowledge and agree to this Privacy Policy.